RFI register · 14 standing answers
Requests for information.
On a drawing set, questions get filed as RFIs and answered once, in writing. This register works the same way.
The questions buyers ask NF Teguh most: how to send an enquiry, what a quotation needs, which valve families are stocked, how standards such as API 598 and EN 10204 appear on paperwork, and how delivery works within Malaysia. Every answer is short and practical. If yours is not covered, phone, email or WhatsApp the counter in Subang Jaya.
Enquiries & quotations
RFI-01How do I send an enquiry?
Send your valve list by whichever channel you already use: phone +603 5888 9223, email sales@nf-teguh.com.my, or WhatsApp +6012 944 3980. A photographed handwritten list is fine. Each line should state size, pressure class, end connection, body and trim material, operator and quantity. One line or sixty, the counter comes back with a quotation, not a form to fill in.
RFI-02What does a complete enquiry state?
Six things per line item: size and pressure class; end connection (flanged, butt-weld, threaded); body and trim material; service fluid with its pressure and temperature; operator (lever, gear or actuated); and the test or certification you need. The quotation is priced against those six lines. Leave one out and it comes back as a question before it comes back as a price. The full walk-through is on the how ordering works sheet.
RFI-03How does quotation and ordering work after that?
Three steps. The counter returns a quotation stating what is from stock and what is on indent. You confirm with a purchase order, naming any certificates or test reports you need. Collection or delivery is then arranged, and the paperwork travels with the goods. No portal login or account is needed: the quotation and the purchase order are the whole transaction.
Families & sourcing
RFI-04Which valve families does NF Teguh supply?
Six: gate, globe, ball, plug, butterfly and check. Each has its own sheet on how the pattern works and what its enquiry should state. Start from the family index. Choosing between two patterns for one duty? The comparison sheets, gate vs globe and ball vs butterfly, give the one-line rule and the table behind it.
RFI-05Is NF Teguh a manufacturer?
No. NF Teguh is a supplier and stockist. Valves are sourced against your specification and quoted with the manufacturer's own ratings and paperwork. One counter reads a mixed valve list, prices it as a whole, and stands between you and half a dozen factory lead times.
RFI-06Can NF Teguh quote actuated valves?
Yes. State the operator on the enquiry (lever, gear or actuated) and the quotation follows it. For actuated lines, include the actuation type, mounting standard and control signal if you have them. ISO 5211 is the common pad designation. The fuller the actuation picture, the fewer round-trips before a firm price.
RFI-07Which pattern should I use for throttling duty?
Not a gate valve. Left partly open, the wedge vibrates and the seats erode. A globe valve is the throttling pattern: it holds intermediate positions and regulates flow, at the cost of higher pressure drop. For coarse control on large, low-pressure lines, an offset butterfly valve is often accepted. If the duty is regulation, say so on the enquiry rather than naming a pattern. The trade-offs live in gate vs globe.
Standards & paperwork
RFI-08What does “Petronas registered vendor” mean on this site?
It means NF (Nu-Flow) Teguh Sdn Bhd holds a current vendor registration with Petronas. That matters if your procurement flows through the Petronas ecosystem, where a registered counterparty simplifies onboarding. It is the one credential this site claims. Anything else you need for vendor evaluation (company documents, registration particulars) comes from the counter directly, through the paperwork channel.
RFI-09How do standards like API 598 or EN 10204 appear on quotations?
As requirements you name and the quotation answers. Order API 598 testing and the valve is supplied with the test report. Order an EN 10204 type 3.1 certificate and it travels with the goods. Standards figures on this site are reference data only: the governing edition is always the one your purchase order names. What each document certifies is explained in the procurement documentation guide.
RFI-10Can I get material certificates with my order?
Yes. Ask on the purchase order, not after delivery. Certificates are issued in the manufacturing chain: requested up front they are routine, reconstructed afterwards they range from slow to impossible. State the type you need. EN 10204 type 3.1 is the common ask; 3.2 adds third-party validation. The quotation will price and state it. The difference is explained in 3.1 vs 3.2, what procurement actually needs.
RFI-11How do I identify an installed valve I need to replace?
Start at the nameplate. A plate marked to MSS SP-25 carries the manufacturer, size, rating and material grades, usually enough to quote an equivalent. Photograph the plate and the valve, note the line size and service, and send both with the enquiry. If the plate is missing or unreadable, body markings and a few measurements can stand in. The plate is decoded field by field in reading a valve nameplate.
Delivery & follow-up
RFI-12Where does NF Teguh deliver?
The counter serves plants and contractors across Malaysia from Subang Jaya, Selangor, inside the Klang Valley industrial belt. Delivery or collection is agreed on the quotation. State your site location on the enquiry and the quotation states how the goods reach it. Planning to collect? Say so and the quotation states when the item is ready.
RFI-13How fast can an item be supplied?
The quotation answers that, line by line: what is from stock and what is on indent with the manufacturer. No blanket lead-time promise on a webpage would survive a real valve list. Sizes, classes and materials each carry their own availability. Send the list; the quotation is the commitment.
RFI-14Who do I speak to about a quotation I already have?
Reply on the channel the quotation reached you, or phone +603 5888 9223 and quote its reference. The counter that priced your list answers questions about it. There is no separate support desk. Contact details, and what to have ready, are on the contact sheet.
Question not on the register? File it with the counter by phone, email or WhatsApp and it gets a written answer.